Frequently Asked Questions
Phone Cases
What devices do you sell phone cases for?
What devices do you sell phone cases for?
We offer phone cases for iPhones and Samsung Galaxy S Series.
iPhone...
- iPhone 14 Pro Max
- iPhone 14 Pro
- iPhone 14 Plus
- iPhone 14
- iPhone 13 Pro Max
- iPhone 13 Pro
- iPhone 13
- iPhone 13 mini
- iPhone 12 Pro Max
- iPhone 12 Pro
- iPhone 12
- iPhone 12 mini
- iPhone 11 Pro Max
- iPhone 11 Pro
- iPhone 11
- iPhone XS Max
- iPhone X/XS
- iPhone XR
- iPhone SE (2020)
- iPhone 7/8 Plus
- iPhone 7/8
Samsung Galaxy...
- Samsung Galaxy S22 Ultra
- Samsung Galaxy S22 Plus
- Samsung Galaxy S22
- Samsung Galaxy S21 Ultra
- Samsung Galaxy S21 Plus
- Samsung Galaxy S21
- Samsung Galaxy S20 Ultra
- Samsung Galaxy S20 Plus
- Samsung Galaxy S20 FE
- Samsung Galaxy S20
- Samsung Galaxy S10 E
- Samsung Galaxy S10+
- Samsung Galaxy S10
How do I know which phone case will fit my iphone?
How do I know which phone case will fit my iphone?
For iPhone Users:
- On your iPhone, navigate to the Settings app.
- Scroll down a little until you see "General." Tap on it.
- Next, select "About" at the top of the page.
- Look down 3 rows to find the "Model Name" or "Model" option.
- You'll see that represents your iPhone model (e.g., iPhone X, iPhone 11, iPhone 12 Pro, etc.). Make note of this model name.
- Match the model name to the same model name on your desired phone case page.
Browse iPhone Cases
Contact us for further assistance.
How do I know which phone case will fit my Samsung?
How do I know which phone case will fit my Samsung?
For Samsung Users:
- Open the Settings app on your Samsung phone.
- Scroll to the bottom and look for and select the "About Phone" or "About Device" option.
- In the "About Phone" section, it should state your model name at the top.
- You'll see the specific model of your Samsung phone (e.g., Galaxy S21, Galaxy S10, etc.). Remember this model name.
- Match this model name to the model options on your desired phone case page.
Browse Samsung Cases
Contact us for further assistance.
What do i do if i ordered the wrong case for my phone model?
What do i do if i ordered the wrong case for my phone model?
Simply reach out to our support team, and provide us with your order number, including the incorrect case you received and the correct phone model you need the case for. Our friendly support team will guide you through the next steps.
Orders and Shipping
What is your shipping policy?
What is your shipping policy?
📦 Free Shipping Over $40:
Spend $40 or more, and we'll dash your order to your door for free! It's like a treat for you and your wallet!
💌 Speedy Shipping:
Once you place your order, we're on it! We'll ship your goodies within 1-2 business days, and you'll get a confirmation email with a tracking number. Shipping times can vary on location. Happy tail wagging ahead!
How long will it take for my order to arrive?
How long will it take for my order to arrive?
📅 Estimated Delivery
Processing: 1-2 Business Days
Custom Order Processing: 3-4 Business Days
Shipping: 7-10 Business Days
*Please note that this is an estimate, and actual delivery times may vary.
Do you charge domestic sales tax?
Do you charge domestic sales tax?
Yes, we do charge domestic sales tax. The amount will be calculated based on the applicable tax rate in your location. We want to ensure we're playing by the rules and fulfilling our tax obligations.
What payment methods do you accept?
What payment methods do you accept?
We gladly accept most major credit cards and a variety of popular online payment providers.
💳 Credit Cards:
- Visa
- Mastercard
- American Express
- Diner's Club
- Discover
💻 Online Payment Providers:
- Shop Pay
- Paypal
- Apple Pay
- Google Pay
- Meta Pay
- Amazon Pay
When will my items be delivered?
When will my items be delivered?
💌 Tracking Updates:
As soon as your order is shipped, we'll provide you with a tracking number via email. You can use this to keep an eye on your package's journey and get updates on its estimated delivery date.
What do I do if I never received my order?
What do I do if I never received my order?
Oh no, it's always disappointing when a package goes missing! If you haven't received your order, don't worry—we're here to help.
Return Policy
What's your return policy?
What's your return policy?
🐾Evaluating Returns on a Per-Customer Basis:
We totally understand that sometimes things happen, and you may need to make a return. While we don't have a blanket policy for returns, we're here to help you out.
Just reach out to our pawsome customer support team, and they'll evaluate your situation. We want to make sure you're happy with your purchase, so let's see how we can assist you.
Can I make changes to or cancel my order?
Can I make changes to or cancel my order?
🔄 Making Changes:
Need to modify your order? Contact our support team asap at with your request, and we'll do our best to accommodate it, depending on the order's processing status.
❌ Canceling Your Order:
No worries, to cancel your order, email us asap. If the cancellation is requested within 24 hours or before processing, you'll receive a full refund. For processed orders, reach out to our support team for further assistance.
Do you do exchanges?
Do you do exchanges?
No, while we don't have a traditional exchange policy, we're committed to resolving any issues you may encounter. Our support team is here to lend a helping paw, so please reach out to them if you need any further assistance.
Common Questions
Do you ship internationally?
Do you ship internationally?
Yes, we're thrilled to offer shipping to numerous international destinations. When you proceed to checkout, you'll be able to select your country from the list of available options.
*Please note that international shipping times and any applicable customs fees or duties may vary depending on your location. We always strive to provide you with the most accurate information regarding shipping costs and delivery estimates during the checkout process.
How do I get a coupon code?
How do I get a coupon code?
📧 Sign Up for Our Email List:
Join our pack by signing up for our email list! When you subscribe, you'll not only receive adorable updates and the latest releases straight to your inbox but also gain access to exclusive promotions, special offers, and yes, coupon codes!
Where are you located?
Where are you located?
We are a woman-owned, small-business, that runs out of the Chicagoland area.